We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OuTheDoors (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This mount is incredibly simple in design and installed in seconds. It feels sturdy. I like that the rubber bands don’t come in contact with the buttons on my phone and the description was accurate about securing a phone even with a protective case and pop socket. I would feel better about it if the claw grip wrapped all the way or at least a bit more around my handlebars , but it still feels nice and tight and secure so we’ll see what happens.
I bought this with some reservation as I wasn't sold on the rubber band style phone holder, and the clamp doesn't wrap all the way around the bar, so I was skeptical that it would hold my phone securely on a bumpy trail. However, the latch on my rigid phone holder interfered with the handlebar on my new mountain bike, and this holder is inexpensive, so I took a risk. On my first ride I found that the holder is so secure that I quickly went from being careful over obstacles so as not to dislodge the phone holder to intentionally hitting them hard to see if I could dislodge it. It held securely regardless. Nice product.
I have been using this on a Specialized Rock Hopper mountain bike which has tapered bars a non-round stem and mounting a Samsung S9+ with a Spigen case (2 piece construction- TPE inner body with the rigid plastic frame). The claw style clamp makes it easy to attach and reposition and it hold well on irregular shapes. The phone can be easily rotated to any angle and can be tilted with the locking ball swivel joint. The nut on the back can be hard to get a grip on sometimes depending on the mounting location but I like the fact that it is low profile with so much adjustability so I'll deal with the minor inconvenience. Have been using it so far mainly on roads and have been trying to go through construction areas with the street torn up and it holds it's position well. Also stands up to the impact of hopping curbs. I was worried about the elastomer cage that holds the corners of the phone would get in the way of the screen or side buttons but it really has not been an issue. I was also worried that when removing the phone it would also pry off my case but that has not been an issue. Will be hitting the trails soon to test but with how it's performed so far, I think it will work well.
The rubber grippers require a FIRM stretch to expand around corners of phone, but once pulled on, hold phone very securely. I got if for my wife, as she has to do looong walks with our baby. I don't know if this would fit a larger phone, but it seems to be perfect grip for her samsung.
It came fully assembled and has an easy to use method to tighten it. I have been using it now for about 2 weeks daily and my phone stays snuggly in place and does not seem to bounce around. I was afraid that I would not like the lack of arms on the side but the rubber fits perfectly and keeps the phone in place while providing access to the screen and all buttons
Just received this mount today and installed in less than 15 seconds on my handlebar. Luv the way it Clamps onto the handlebar with a few quick turns. My iPhone 8 Plus fit pretty securely although it seems that you have to stretch the rubber a bit too far and I worry about it snapping, but didn't happen. Road about 10 miles with it and it felt pretty sturdy. Just make sure the adjustment is tight on the ball mount for the bracket to keep the phone from slowly tilting down when riding over bumpy areas and not sure if this may be a problem as I'm still testing it for the second ride.
This is a decent little phone mount that is pretty cheap. It grips the handlebars tightly and won’t fall towards or away from you while you ride. Being able to rotate the screen is a nice feature also. Face ID doesn’t work because of the silicone bands, but they seem sturdy enough. When you are on a bumpier road, your phone will flop around some, but I haven’t at all been worried that it was going to fall out. Overall, it’s pretty solid.
I specifically bought this for my iPhone 7 Plus that I have in a fairly slim case and with a Popsocket on the back. I was happy to see that it does in fact fit my phone and holds it securely. This is so easy to install on a bike and then be able to move it to another if you so choose. Initially, putting my phone in the holder was tough. It does fit tightly. After putting it in and removing a couple of times, it seemed easier but without losing grip. The case seems like it will hold up and doesn't look like it's overstretched. Overall, I'm really pleased with this product.
The phone holder looks to be made well with high quality materials. My phone fits pretty tight which is great as long as the bands aren’t too stressed to the point they break early.
Purchased this for my wife so what she could mount her phone to her bike and utilize her music and GPS. The mount is simple to install on a bike handle bar and does a good job holding the phone in place. The only minor complaint she had was that her Otter box phone case increased the dimensions of her phone such that the holder was stretched a bit more than she would have liked leaving her concerned that it might fail a bit prematurely. So far it is working well but only time will tell how well it holds up.
I just installed this and am very pleased with how easy it was and how sturdy it feels. The padded material inside the grip cushions the handlebar and provides extra security. The socket where the ball sits also tightens nicely. They way the ring is shaped makes it easy to grip it to get it nice and tight. I haven’t tested it yet on the road, but am looking forward to it.
I think the mount is great. It allows for a variety of sizes to grasp onto. The phone holder itself at first I didn’t think much of it, but it actually grips the phone (iPhone 7 and 8 plus) very well. Attached to my bike, the phones were snug and easy to function.
The best part, I can also use this in my car! It fits into the grab handle in the middle of the dashboard between the seats. It'll be fantastic for road trips, whether I'm on my bike or in my car. Can't wait!
I needed a place for my phone when riding indoors and outdoors. I didn't want to store my iPhone 8 Plus in my pocket and I wanted to be able to view my heartrate as I ride. This handy contraption fit the bill. It is hefty and sturdy on both bikes. The rubber grips are a bit troublesome to get around my phone, but then again I do have a protective case on my phone. A great feature is that you can place your phone in either vertically or horizontally position and even tilt the phone towards you. I totally recommend this product!
The claw grip secures this mount very well to various parts of your handlebar. The swivel joint allows for a wide range of angles and rotation. The only downside I've had is that when I installed it on the center of my handlebar stem, I noticed that trail vibrations would cause the swivel to joint to move and my phone would "droop" and lose its angle. I've moved it directly to my handlebar and it seemed to minimize the droop. As with most things, you have to experiment and find the optimal setting. The only suggestion I'd have is to offer a way to lock/stiffen the swivel joint once the user has installed it where they want it.
I ride a road bike and wanted a quick mount for my Iphone xs in a Lifeproof Case. This filled the bill. The clamp just screwed on the handlebars and it was ready to go. On my first ride I noticed the phone battery ran down quickly with the screen on all the time. I was trying to figure out how to attach a Anker tube shaped phone phone charger. My husband came up with the idea of cutting an old road bike inner tube. With 2 bands one wrapped around the mount (not over the phone) on the top and bottom of the mount, the charger slips easily but firmly under the phone mount. I'll test it out tomorrow.
Perfect for motorcycle . It is helpful for this small bike that likes to have destinations of fun and enjoys getting lost but needs directions home. Keeps your phone safe and accessible. If your phone has cover it takes a little wiggle to put on but no biggie.
The clamp is narrow enough to fit in among things like a front reflector, etc. The clamp is VERY sturdy, well built, and holds tightly. The design to hold down the phone is great. I have an OLDER holder on my bike, the kind that clamps the phone from the sides along with rubber holding straps for the corners, and it constantly turns down the volume as the phone edges down (because of how I have to mount it high up in the cradle to try and avoid that in the first place, the rubber pulls it down back to a 'middle position'), or activates the phone assistant by squeezing the sides too hard when I DO mount it high in the cradle in the first place. THIS holder does NOT use side clamps. It only uses the corner rubber holder that stretches out and hooks the corners of the phone. We ride on VERY bumpy roads, hitting max speeds of 35.6 mph on big downhills, and so far we have had no issues with how securely it holds the phone. This is a great holder.
Having gone through several other bike mounts that broke in less than a year, I decided to try this one because of the good reviews. So far, I am impressed with it so far after a few rides. The mount is super easy to install on any handlebar and has a great grip that doesn't slip. The actual phone holder is a nice silicon web that fits almost any phone. This model does not have the plastic side bars to hold the phone, which actually is good as they have been the source of other bike mount failures I've experienced. I should say that while the mount will accommodate a phone with a case, it can be a bit tight depending on the thickness of your case. So you may want to take your phone out of the case before placing into the mount. T
I haven't had this clamp very long, but I can alredy tell you that it is simple to use and effective: twist the wingnut to open or close. Not a lot of pressure is needed to keep it in place. For me, the only thing that will take some getting used to is inserting the phone in the cradle, since it requires that the bands be stretched completely around each corner....it almost feels like they're going to break - but they don't. For receiving or making calls on the go, it's probably best to leave the phone in the cradle and either use speakerphone or remove the entire unit by loosening the wingnut. I'm happy so far. I'll update if I encounter any issues.
I just received my phone mount yesterday. I was excited to install it on my commuter road bike. The gripping claw is thick solid plastic. Very solid. You can attach the claw to a large variety of tube sizes. I'm glad about this because I intend to interchange it between my road bike and mountain bike. The phone mounting point has an adjustable collar that allows you to tighten or loosen the friction for tilting or rotating the phone. The elastic material that holds the phone on the deck will be seeing a lot of stretching and stress. It seems sturdy, it is a bit of a tight fit for a large phone (using a Note 10+), but it does work and... better tight that than loose. I put my phone on and grab the phone - I think you could steer the bike with the phone once it's mounted. I like how little of the phone screen the sling covers. My overall review, very pleased. I'll update if more features come to light with use.
I put it on my suzuki maruader 800. Is really great at speeds under 50. However going 50 and above there was tons of vibrations in the rubber mount. So good for around town.
Really love the simplicity of the installation. You just hand turn the knob to tighten the mount on the handle and you're done (plus it makes removal just as easy). My previous mount had rubber pieces you needed to stick in to fit different sized handles plus you needed a screwdriver to tighten it in. There is an additional rotating knob on the back of the actual phone mount which secures the phone into any position. You are trading some ease of movement (since you need to loosen/tighten each time you want to rotate your phone) for stability as it does seem to lock it into place well and you can still set the phone in any position horizontal, vertical, or other. Overall seems very well made and thought out.
Well so far so good. Just a few issues. Pros: 1) It fits large phones with otterbox cases - even though it seems too small. 2) It fits handlebars 3) It seems to stay put even over bumps for the most part Cons: 1) It seems floppy and loose (but it somehow stays put just fine). I am concerned this will get worse. It really needs some rigidity. 2) It does not fit larger posts (it says it does but it wont wrap around the frame) 3) I am worried the straps that hold the phone will break eventually, they are very thin. 4) The handlebar strap is not 100% solid. It still rotates around the handlebar even when strapped down to the max. Its OK for the price, but if you want something rigid and solid keep looking. This mount has zero rigidity, its basically 100% silicone except for the rotating mechanism.
Ordered this mount to help me while I'm out cycling with my son. Came fast, installed in seconds and holds my Google Pixel 2XL perfectly!!