We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OuTheDoors (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Envio e entrega super Rápida! Produto de ótima qualidade, apenas o short (interno) térmico que achei muito fino mesmo assim recomendo. Vendedor super atencioso!
Like the material have seen 1,80 and N ° 42 bought the XXL was perfect for me. Was not tight or loose is close-fitting Due to the internal mesh not felt cold Deep pocket and mesh stretch well, did exercises with the cell in inner pocket and in no time hurt or fell even in legpress. Arrived on 15 calendar days
Shorts great quality! The reference them was the ideal XL but just order the XXL size was perfect, have 1,75m and 80kg, will buy more, store sent the product super fast.
Muito bonito , matéria confortável e de qualidade . Voltarei a comprar mais . Super indico.
Chegou em um saquinho com uma espécie de zíper, bem embalado e veio na cor e tamanho corretos. O tamanho que escolhi foi ok, mas precisei fazer pequenos ajustes, mas nada demais. Comprei pra correr com o celular no bolso e não sai do bolso interno nem a pau. Muito bom, com certeza comprarei outros desse.
Received the product and liked, excellent quality and is already serving me perfectly in my racing, recommend buying.
Great for sports activities!
Recommend the product well finished and adjustments suitable
Excellent product quality.
Great quality fast shipping not taxed.… Recommend store product arrived in perfect condition.… Have 1,79 90kilos 3XL and was served as images announcement
Good quality product. Shorts size L was the exact size, have 172cm/70kg, will get other colors, plan to choose a number bigger because is was a little tight, but you can use without problems.
perfeito demais ...obrigado. peguei o XXXL...1,83 cm e peso 86kg ...tenho cintura do pra fora aí sempre números aí mais Melhor vendedor... super educado e muito atencioso ⭐⭐⭐⭐⭐⭐. vou comprar mais ➕
Great product. Muiyo comfortable. And good quality
Good fabric and stitching, took less than 10 days to arrive home,. Have 168 and weight 75 kg, bought size m.
cor é muito bonita, material é bom e o tamanho ficou ok
Shorts are really cool, not where anything does not stick out, to the touch are pleasant. Capacious pockets and still have a hidden pocket for all sorts of small things. At its usual size L height 176 ordered XXL. We were at the time. I'll order one more time, another color.
Very good recommend
Arrived in Brazil 20ddl in Ipiranga, good quality is congratulations. All right. Size XXL was good 78kg.
The shorts is perfect, exactly as in the description. Like the seam finish and size was perfect for me, that have 1,70 and 60 kg. The fabric shorts Main seems to have great quality, the legging is good, but quite thin.