Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OuTheDoors (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is the useful thing to have in your purse, so convenient when you travel or you find yourself in a place without soap and there are plenty of them. I really recommend this item and this shop.
Nice product. Doesn't have any fragrance though
These are perfect they lather up well I’ve had call to use them as there is not always any hand wash in public toilets
It came without damage, everything is packed. soap is nice, odorless.
Everything is well packed. Nice smell. Very convenient thing. Went a little over a month
It works the way it says it would, but it smelled pretty weird. But would still be convenient in an emergency I guess.
I advise!! Delivery two and a half weeks!! Everything corresponds to the description!! I will order more!! Recommend!!
Not immediately melts, but in general it is convenient. The lid opens and snaps back
This will come in handy when there no soap in Public places.
They work as advertised. Keep product in the plasic "bag" inside if you live in a humid area..
Very nice soap. Hot water is well washed off. Compact, suitable even for a small handbag. Convenient in shopping centers or polyclinics.
The soap sheets work well, as described My only complaint is that they are way too expensive, in my opinion. I would have liked at least 10 mini boxes.
Love these!!! Sturdy package and they close without a problem. Only thing I was meh on is the smell... It's very much a classic soap bar smell. Not bad in any way, but I prefer more perfumey or floral scents.
This is a great product took lots of water to get all the soap off for all 4 members of my family. However it did a great just washing just Stuck to your hand in a spot of two that required additional water to scrub off where it was stuck. Get to use when we are out and about these and a bottle of water.
Soap is cool. Smells like classic baby soap. Soap Dish is easily opened and closed. Snaps hard. It will fit standard road soap when these soap runs out. Very satisfied with the purchase. The goods are quality.
Smooth, pleasant kind of container. Snaps well. Inside the soap. When water gets "melts". No smell.
I used to buy these a decade ago at gas stations to keep in my purse. No where sells them now due to hand sanitizer I’m pretty sure. Sometimes hand sanitizer doesn’t cut it though. Like after using a public restroom and the dispensers are out of soap or a road trip where your kid pukes in the backseat and you have to clean it up. Hand sanitizer ain’t cutting it lol. These have no smell other than like a basic Castille soap smell kind of. One sheet produces a ton of suds with very little water. Like VERY LITTLE WATER. which is nice in case all you have is a bottle of water in the car or whatever. My hands rinse clean and feel really soft. This pack has a ton of sheets. I give packs to random family members to keep in their purses too because I can’t use them all in a timely fashion.
I bought a 5-pack of these in preparation for a family trip to India. One each in my wife's, my two daughters' and my bags, as access to clean water and soap can be difficult in many areas we planned to travel. This product is not overly complicated: Open up the case, slide out a sheet, wet hands and the sheet, rub hands vigorously and then rinse. I can attest these work as intended, and as a result my hands are (or were) clean.
I found them to be a useful item to carry along with us, as they were lightweight, included a case and got the job done. Having returned from our travels, I combined the remaining sheets into 3 cases, then placed one each in our vehicles. I recognize one doesn't need to travel abroad to benefit from this product. So, I plan to keep some of these around for when some clean-up is necessary and the means are not made readily available from other sources. I recommend these to anyone traveling abroad or wishing to provide themselves with an option when they're out and about. Good product at a reasonable cost.
I bought this since I was traveling to the Philippines and some bathrooms there did not have soap. Small and compact and light so easy to carry in my bag. The only problem I had with this was that it was hard to dissolve so took longer for you to fully was all the soap off your hands.
I ordered these for a trip to Israel. The bathrooms in Europe are sometimes questionable and not always well stocked. They were perfect! Small enough for pocket or purse and certainly works well in a backpack. The paper turns to soap as soon as liquid hits it so be careful not to get the pack wet. You could keep it in a ziplock bag if camping, hiking or near water The soap rinses well and didn't seem to dry my hands out as much as other soaps do, although I always use moisturizer after washing.
Very compact and useful. I recommend the store and the goods!!
My Sister ordered for her birthday trip to China and blessed me with one of the disposable soaps. My daughter went to a restroom that was out of soap and I was able to use it. Perfect to have no matter where you are in the world.
This is SO good. I love that the sheets of soap are so thin! It is definitely going to be a repeat buy. I live in a major city and it is critical to wash hands frequently [even pre pandemic]. The quality is good. There is no scent, really. If you need to wash your hands on the go, just take a water bottle and maybe one of those water activated towels. But, this is small enough to fit inside your purse, not a wallet.
Very competitively priced, I love the scent, and it’s useful for anything that needs washing: clothes, dishes, hands, body, hair, etc. the portable size means you can carry one around anywhere, and since they’re not liquid, they’re TSA compliant. The different colors of the containers are fun, and can be used to identify which belongs to whom. I really like these and will buy again.
They come in handy when you travel a lot. I would recommend it to everyone.