- All orders can be canceled until dispatched.
- If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
- Once the packing and shipping process has begun, it is no longer possible to cancel it.
Your satisfaction is our #1 priority.
We want you to buy with confidence. because we pride ourselves on offering absolute satisfaction guarantees that ensure you receive your item on time and as described.
Our top priority is to make you happy, so everyone who buys from outhedoors.com receives the following guarantees:
- We will give you a full refund if you do not receive your order.
- Also, a full refund if your order does not arrive within the guaranteed time (45 days not including 2-5 day processing);
- OuTheDoors Cover full or partial refund if the item is not as described or damaged.
- Full refund if you don't want the product you received (but you must return the item at your expense and the item must be unused).
A full refund is not available in the following circumstances:
- Your order does not arrive due to factors within your control (e.g. shipping address);
- Same with, your order does not arrive due to exceptional circumstances beyond our control (eg, not being cleared by customs, delayed due to a natural disaster).
Also, You can submit refund requests within the following timeframes:
*You can submit refund requests within 14 days after the guaranteed period for delivery (45 days not including 2-5 day processing) has expired.
- 10 business days after the order is delivered;
- 14 business days since your order was placed.
You can do it by sending a message on Contact Us page.
One more thing, If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Easy returns stand behind everything we sell.
- Remember, If you are not satisfied with your purchase, you can return it for a replacement or refund.
- Don't forget, You have the right to return your order within 10 calendar days starting from the day you have received your package.
- The product must be in an unused condition and in its original packaging, if possible, with all its accessories and all packaged components.
- Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as didn’t like the color/quality, changed your mind, ordered by mistake, etc.
- We will refund the full cost of the merchandise and shipping costs to you if the return is the result of our error or a defective product.
How to return an item If you would like to make a return, please follow these steps:
- Send us a photo of the products you received with your return request to email@example.com and we will guide you through the steps.
- Return the item to the address in the reply email within 10 calendar days and send us the Tracking Number after the item has been shipped.
Visit our page - TRACK YOUR ORDER, where you can follow your order and get all the information about your Valuable order)
Please do not return your purchase to us unless we give you permission to do so.
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