Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OuTheDoors (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really cute and spins like a record but has strong smell. Still like it though!
Ordered with a nice discount, can't be happier!
Bought this for the boyfriend but loved it so much that I got one myself! Comes with multiple discs or fresheners that make it feel like an actual record player. It makes the car look so much cuter and they all smell so good! Also! it the disc spins when the air is on which makes it soooo cool! Totally in love with this and would recommend it!
This thing is the cutest. I can’t wait to gift it to my dad for Christmas!!
Product smells great, long lasting fragrance, came earlier than expected, packaged really well. Highly recommend this product.
Bought these for my car and they smell amazing and smell is brand new every time I open the car door, I bought 2 items, thanks!:)
Absolutely beautiful, love it an so does my beautiful pebbles ( pebbles is my car name 😘) lol I rate it million percent love it loves it loves it xxx
Smells like fresh flowers. Nice, but not what I fancy in my car. It smells exactly what you would assume it would smell like. Lovely bright colours though.
Matches the description. No drawbacks. Thanks!
A little gift for as friend from her wishlist to surprise her with a small gift during lockdown. She was pleased as it's her favourite car fragrance.
Great product. The scent is very long-lasting. I have had these hung in my wardrobe for months and they still give off a lovely fresh scent.
Love the smell of these freshener. Good value for money for only a quid! Car smells fresh and clean. Would definitely recommend.
I hang these in my closet where my coats hang, smells lovely now instead of getting that musty smell when I open the door.
Love this smell, I have ordered a few now and don’t only use in car, they are in cupboards and wardrobes
Not much to say, does exactly what you need it for and that’s to provide a decent aromatic freshness to your car.
Such a cute design for vinyl lovers like me!
Such a cute design for vinyl lovers like me!
I love it! I am so happy with it! It did take a bit of time to arrive but it was so worth the wait! I would definitely recommend! :)
I saw it on TikTok and had to buy it. The scents are not super strong but it looks really cool when the vents are on.
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
great little air freshener, not over powering, but enough to make my old car smell nice, cheap too
Looks cute. But the sent is a bit weak.
I got this as a little gift for my boyfriend. He loves it! It works well and worth the price. I honestly dont think the scents last long, but its definitely a really cool car addition.
Bought this as a gift for a music lover. It arrived in good packaging. It’s cute.