Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OuTheDoors (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the photo, the comparison with the branded Yamaguchi sticks is almost little different despite the expensive and mighty missing ring gain together joint parts allowing to strengthen this place will not allow the Chinese the tube it is quite effective to fix the wrists qualitatively this in Yamaguchi everything else is little different. The Chinese tube in which the connecting cable is not silicone and cheap plastic so in one of the works it just burst and left. The thickness of the pipe walls is almost the same Let's see how long it will last
Durable and good. Original day NH living more lightly weight is one thing but fixed lever even better shows, recommended enough!!
Delivery to Voronezh 5 days. Looks ok. Took as a gift.
Luftyat, skip, heavy, thin, no Depreciation and cost 2000 rubles. The cheapest uncollapsible is 3 times cheaper and then subjective is better in everything except convenient transportation. The store was also late with delivery, to Krasnodar promised to deliver in 5 days. I needed a deadline for 12 days inclusive, I thought that 2.5 terms with a margin were enough, came in the end for 13 days when I was already on vacation in the mountains. Now Toli to sell the Toli to throw away.
Sticks in Khabarovsk came in 6 days, the courier brought home, the quality is okherny, in the beginning I wanted to take naturhaki, they are slightly lighter and but then I began to look for the pros and cons and these sticks won))), in comparison with the haikenami 3 knee and not 4, which means stronger, I And the kit immediately comes rubber bands for Nordic walking, ruzki are made of two materials main cork, below Eva, if you go to the mountain do not need to adjust the length the length You go on well and on the last, the handle itself at the top is more convenient than the haikov if you go downstairs conveniently to drink, if you remove the 600 extra weight.